Shipping and returns
VAT
All our prices are inclusive of 25 % VAT.
SHIPPING
We offer free worldwide shipping on all orders above 999 SEK. Shipping within the EU of orders below 999 sek is 100 SEK and rest of world 200 sek.
CUSTOMS CLEARANCE
In case customs clearance has to be made this is the responsibility of the buyer.
HOW DO I SHOP?
Simply add items to your basket. Lili & Lala will easily guide you through the checkout. If you find it difficult to place an order, please contact us at sofie@liliandlala.com and we will be more than happy to assist you. Once you have placed an order, you will receive an email that your order has been received. Another email will follow as soon as we have sent your parcel. You will be given your shipping number so you will be able to track your order.
HOW DO I KNOW WHAT SIZE TO ORDER?
The sizes shown for the product are staying true to size, if nothing else is given. If our sizing chart is not helping, please contact us for more information.
DELIVERY
Your order will be packed and shipped within 5 business days. Our shoes are made by hand and if the ordered product is not in stock, it will be made on order. If you need a confirmed delivery date before placing your order, please email us at sofie@liliandlala.com and we will help you. Your order is trackable through PostNord or UPS depending on what choice you make.
SAFE PAYMENT
Payment can easily and safely be made by credit card or through Klarna. We accept Visa, Mastercard, and American Express. Safe payment is guaranteed through our partners Stripe and Klarna. Please note all prices are in SEK.
CANCELLATION
If you have to cancel the order, please do this immediately by contacting sofie@liliandlala.com to do this. If the order has already be shipped it can not be cancelled.
RETURNS AND COMPLAINTS
Please send an email to sofie@liliandlala.com if you would like to make a return, within 14 days from delivery. Include your order number and a short description of the reason you'd like to send your items back. Your request will be handled manually and we will get back to you if we have any questions.
When returning an order for a refund a return shipping costs is charged and deducted from your refund. If you decide to use the return label provided by us you also agree to the return shipping fee. The return shipping fee is 100 SEK within Sweden, €15 within EU and €25 from outside EU. Shipping cost and the return shipping fee are not the same, the return shipping fee is charged per returning item and will, together with the shipping cost, be deducted from the product’s purchase price.
We recommend using the return label we provide for a safe and carefree return process. If you choose to use another postal service, please note that you are held responsible for lost or damaged packages. Please inform us if you are using another postal service and we will provide you with the correct shipping address.
The item must be in the same exact condition when you return it as it was when you received it. We will not approve any returns for used or dirty items. You will receive your refund shortly after we have received the package through the same payment option you used when you placed the order. Please note that we we don't return any shipping costs.
If you wish to exchange to a different size, color or style, please return your order using the same instructions as above. Then place a new order online.